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Communications
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Q1. How will information be shared with me during the transition and integration?
During the transition and integration, information will be shared through various channels to ensure everyone stays informed. You can expect updates via bi-weekly Global Loop emails, bi-weekly Regional Loop emails (on opposite weeks of the Global Loop), and monthly Regional Managing Director (RMD) emails. Additionally, we will provide FAQ documents, host regional roadshows, and conduct fireside chats led by RMDs and other leaders.
Q2. I am a people manager with CBRE and as I understand, it will continue with the same direct reports when transitioning to Turner & Townsend? Is there a plan to communicate updates sooner than later to managers so we can continue to inform the teams in addition to the Loop?
Where a leader is transitioning with their team to Turner & Townsend, existing reporting relationships will remain in place where possible. However, we recognize that in rare instances, we may need to make changes to someone's line manager. In the event this should be necessary, impacted employees will be made aware of who their new manager will be in advance of the change following the mapping of the future organization. We anticipate this communication happening in early December.
The Loop will continue to be the key source for providing updates to our combined organization. Shortly, there will be country-specific Loop sites that will provide country-relevant details. In addition, information sessions will be held in December to address outstanding questions.
Q3. My team has asked if there is any guidance regarding LinkedIn updates and general comms to the industry from an individual perspective?
Until the deal has been completed in January, we ask that you refrain from posting about the integration on your personal social channels, such as LinkedIn.
In early January, after the deal has been completed, we will be issuing a press release alongside CBRE to use for external communications which will be available on The Loop. We will be posting on Turner & Townsend’s LinkedIn channel. Please use this opportunity, if you aren’t already, to follow us on LinkedIn and repost. And, at that time, please update your LinkedIn profile.
Q4. Does Turner & Townsend have merch? We are hosting our holiday party in a couple weeks and would like to raffle off some items since our team is switching over to Turner & Townsend in January.
Turner & Townsend has a relationship with a vendor that produces Turner & Townsend branded merchandise. Inventory is based on BAU requirements, which doesn't not take into account increased levels due to the organizational expansion. Requests that surpass current inventory will take 2 - 3 weeks to process and receive. Please process any requests to procure merchandise through Executive Administrators on behalf of leaders.
Q5. When will we get to meet our CBRE/Turner & Townsend colleagues?
We have both regional and market-level engagement plans under development to help manage how we can get to know each other over the coming weeks and months. At the moment, our leadership teams are engaging so that we can understand business priorities, clients, and employee transition arrangements. In the near future, we will look to connect our teams more directly so that you can meet your new colleagues. We’ll provide more details soon. In the meantime, you are encouraged to continue to collaborate with your respective Turner & Townsend and CBRE colleagues as required for joint pursuits.
Q6. Will I be provided with rebranded marketing materials, templates, capability statements, and other client-facing materials?
Yes. Throughout the integration period, our combined marketing departments will develop and distribute revised materials reflecting the attributes of the new business. Visit The Loop for the latest information on our plan to combine CBRE Project Management and Turner & Townsend.
Finance
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Q1. Will we be able to buy CBRE stock at preferential rates?
There is no preferred stock purchasing for current CBRE or affiliates.
Q2. Will CBRE employees keep using their CBRE corporate cards through the new year? Or will new Turner & Townsend corporate cards be issued?
You will continue to use your existing CBRE corporate card for a period of time (for the first several months of the new year), and continue to follow the current CBRE processes as you do today. Turner & Townsend will provide information nearing the time on how to submit business expenses for reimbursement as Turner & Townsend does not issue corporate credit cards.
Q3. Will the CBRE PEP program be retained and remain in effect after the transition to Turner & Townsend?
Yes, Turner & Townsend will be sharing the CBRE preferred suppliers and the programs to manage them like PEP.
General
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Q1. Who is Turner & Townsend?
Turner & Townsend is a market-leading capital programs advisor trusted to drive better business outcomes. In helping deliver large-scale construction-related projects, Turner & Townsend provides independent cost, project, and risk management oversight to protect their clients’ best interests. For additional information, you can explore their website.
Their North America team includes over 2,100 employees across 35 locations. Within the region, they specialize in project and cost management, risk, contracts and procurement, lean construction practices, and life cycle asset management. Building upon 75 years of expertise, Turner & Townsend provides consultancy services on the largest and most iconic construction projects in North America. Turner & Townsend makes the difference in successful project delivery for many of the largest companies in the world in the power, mining & metals, commercial, retail, pharmaceutical, high-tech, and manufacturing industries. Their reputation is founded upon a single-minded commitment to drive better performance, delivering the outcomes that matter most to you – cost savings, delivery assurance and performance efficiency.
They have a market presence in the following U.S. locations: Atlanta, Andover, Annapolis, Austin, Boston, Chicago, Dallas, Denver, Detroit, Houston, Indianapolis, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Phoenix, Portland, Radnor, Raleigh, San Francisco, San Juan, Seattle, Spokane, Tampa, Washington, DC, Westlake Village.
Across Canada, they have seven offices including: Vancouver, Calgary, Edmonton, Mississauga, Toronto, Montreal, and Ottawa.
Q2. How does the governance and approvals work within Turner & Townsend for a particular project?
Our Delegation of Authority (DoA) outlines signing authorities and approval levels at local, territory, country, regional and global levels. The DoA includes governance for typical business processes, such as hiring, proposals, contract signing and spend. Current PjM governance is also being reviewed and we will share the approved DoA with leadership once approved.
Q3. My real estate license resides with CBRE. Will I still be able to keep my license with CBRE post transition to Turner & Townsend or will I need to find a new broker to place it with?
CBRE will allow you to retain your real estate license linked to CBRE, but you will not be able to use it for Turner & Townsend work.
Q4. Will there be a communication sent to our clients regarding the exciting plans to combine CBRE Project Management and Turner & Townsend?
A written update was recently provided to CBRE and Turner & Townsend client leads to share with their clients. In addition, over the next few weeks, client leads will be contacting our clients to update them on our plans to combine and what this means for them and their business. We will be reassuring our clients that we will continue to offer a seamless service and our plans to combine will strengthen our ability to support them so they can continue to be successful at what they do.
All external communications must align with approved messaging. If you have any questions relating to client communications, please reach out to Cari Drysdale cari.drysdale@turntown.com.
Q5. Do we anticipate any concerns from clients?
Clients may have concerns where they perceive a conflict of interest between some of our services line (e.g., providing both project management and cost management services on a project). However, in all instances to date where we have responded timeously to their questions, we have managed to overcome their concerns.
Q6. If we work for CBRE Project Management now and use an office far from our home, would we have the opportunity to use, work out of, an office of Turner & Townsend's that is really close to our home instead? If so, when? And who would we contact?
Yes, you can work from a Turner & Townsend office. The operational guides launching in January will share key contacts for gaining office access. Coordinate with your line manager to determine the most suitable office location for regular use.
HR
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Q1. Will I receive a welcome and/or onboarding toolkit? If so, when can I expect to receive this?
Yes, you will receive a formal welcome letter in mid-December from Turner & Townsend.
Q2. What is going to happen to my role?
There are no changes to roles for the majority of staff transferring across to Turner & Townsend. We will provide updates during the planned integration process. You should continue to perform your duties as you do today.
Q3. I am worried about what this transition means for me, what should I do?
Like the CBRE partnership and Turner & Townsend’s history of successful mergers and acquisitions over two decades, this acquisition is about growth. Initially, Turner & Townsend does not anticipate there to be changes to your day-to-day core job and responsibilities. For all colleagues, the combined businesses of CBRE PJM and Turner & Townsend will create new opportunities for you to grow within the business and learn and develop new skills over time. If you have additional questions regarding your role, please reach out to your line manager.
Q4. How does Turner & Townsend evaluate employee performance?
Turner & Townsend’s annual performance and career review cycle begins in October and concludes December 31st. The performance and career review allows Turner & Townsend colleagues the forum to articulate how they have contributed to Turner & Townsend’s Purpose and Vision 2025; how their behaviors led to individual and business success; and to encourage colleagues to take ownership of their career and progress.
Q5. Annual appraisals happen at the year end. Will it be done for CBRE employees this year?
CBRE employees should complete the annual appraisal process in the usual way for 2024. The Turner & Townsend process runs to similar timescales. The approach will be reviewed and combined for 2025, as part of integration activity.
Q6. For employees who DO NOT have unlimited PTO, will our accrued PTO transfer over to 2025? Or, will we lose it, or get paid out what is remaining?
The current PTO policy will remain in place. It will eventually be necessary to align CBRE to Turner & Townsend's overall policies. Turner & Townsend will notify you when these changes are being made, which Turner & Townsend does not anticipate happening before the end of next year.
Q7. What will be the payroll schedule as of January 1, 2025?
Yes. The payroll schedule will remain unchanged while we administer pay and benefits under the Transition Service Agreement (TSA). Upon exit of the TSA, an updated payroll schedule will be available for review.
Q8. Will my benefits change? When will a copy of Turner & Townsend Human Resources manual or benefits be available for viewing?
There will be a transition period following the close where CBRE PJM colleagues will remain on CBRE payroll and benefits. At the conclusion of the transition period, you will begin to be paid through Turner & Townsend’s payroll and become eligible for Turner & Townsend's benefit programs. Turner & Townsend offers a very comprehensive overall benefits package with very comparable offerings to CBRE. Your CBRE years of service will transfer over to Turner & Townsend for all benefits purposes. The target effective date for the transition to Turner & Townsend payroll and benefits is Q4 2025.
Turner & Townsend will host an open enrollment period before benefit elections are made where the 2025 and/or 2026 benefit plans and rates will be shared.
Q9. Will my manager change?
As we begin integration and subject to any information and consultation obligations, we will keep you apprised of any changes to your management structure. For the majority of staff, line management will remain the same. For CBRE Project Management colleagues who work on client accounts and report to Alliance Directors, there may be changes in your line manager in 2025. If you are impacted by this, you will be made aware of who your new manager will be in advance of the change following the mapping of the future organization.
Q10. Who do I go to for People/HR questions?
CBRE PjM staff transitioning to Turner & Townsend should continue to reach out to their current HR representative for guidance.
Q11. How will our years of service at CBRE work now that we will be Turner & Townsend? Is our PTO affected moving to Turner & Townsend? With CBRE we would receive a bonus each year. Will this be the same under Turner & Townsend?
We will recognize your prior service with CBRE. Therefore, any terms and conditions connected to your tenure will be honored by Turner & Townsend. During the transition period, which we estimate to end in the last quarter of 2025, your payroll and benefits will continue to be administered by CBRE and will remain aligned to existing policies and procedures. Thereafter, you will transition to Turner & Townsend payroll and benefits. We will harmonize our two entities after a period of time and you will be notified in advance of any changes that may impact you.
Q12. Can we still roll over up to 5 vacation days?
During the transition period, which we estimate to end in the last quarter of 2025, your payroll and benefits will continue to be administered by CBRE and will remain aligned to existing policies and procedures.
Q13. At CBRE, I was looking at a career path to an Alliance Director or part of an executive team on a partner account. Once moving over to Turner and Townsend, we will still be able to apply to CBRE jobs as internal employees or will we be seen as external candidates when applying to CBRE jobs?
You will still have an opportunity to apply for roles within Turner & Townsend and CBRE. Turner & Townsend is already an entity that is part of the CBRE business and not an external organization.
Q14. Where can I view updated org charts?
Please refer to the Operational Guide to view updated org charts.
IT
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Q1. How will I access the project and client level data on Day 1?
On Day 1 access to project and client level data will continue in the same way as now.
Q2. What should I do if I need access to new systems?
It is expected that due to most working practices remaining unchanged on Day 1 there will be limited requirements for access to new systems. If you believe your role requires access to new systems, then please raise this request with your line management.
Q3. When we switch to Turner & Townsend, will you please drop the "1" on my email address?
CBRE email addresses will remain in place, your ability to send and receive emails using your CBRE account will not be impacted by this transition. There will be no change until integration activities complete - further details on the integration program will be communicated as they are developed and agreed.
Q4. Where will I go for IT support on Day 1?
It is expected that you will continue using the current methods for IT support on day 1. Further IT guidance and expectations will be provided ahead of Day 1.
Q5. How long will CBRE Project Management colleagues retain access to CBRE systems?
On Day 1, you will continue to have access to CBRE systems required to deliver your work. Further communication on system and data migration will be provided closer to the time.
Operations
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Q1. Will I be moving offices?
For CBRE Project Management employees, where there is not a CBRE office, but there is a Turner & Townsend office, employees should contact local market leaders to arrange office access.
There are no office changes for Turner & Townsend employees.
Q2. Will Turner & Townsend and CBRE Project Management continue to focus on their sector model?
Turner & Townsend has always had a very sector driven model. We’re great believers in the discipline that going to market in sectors brings understanding of the business models of the clients. We recognize the need to align on a common set of sectors within our combined business. Over the next few months, as part of our planning, we’ll be working to align our sectors so that we can be seamless across them and interact more easily with the wider CBRE business.
Q3. Will the CBRE Investor Group (who service the Property Management teams and all the buildings they manage) continue to service and grow when it becomes part of Turner & Townsend?
Yes – the combined business will continue to service all CBRE lines of business in the same way they do now.
Q4. We have quite a few framework responses we are working on, both new and rebids. Will markets where we now use CBRE entities remain the same in 2025 or will these now be all Turner & Townsend entities?
Most contracting entities will change to a Turner & Townsend entity on Day 1 or during 2025. This is a complex exercise and there are different country level approaches to satisfy regulatory constraints. We have developed contracting dispositions to inform bidding in the short and medium term and any queries should be raised with your regional leadership.
Q5. How do you see our combined business managing and prioritizing small projects? Will we continue to focus on these?
Yes. What will be special about our combination is that we can offer comprehensive services to global clients, no matter where they are or the size of their projects. Whether it’s a $50,000 project or $50 million project, what defines us is that we can do it better than anyone else. We’re very keen to enable capability right across the spectrum of projects and, at the same time, be more intelligent than our competitors in the way that we deliver them.
◼ USEFUL LINKS
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The Loop
This site is for your eyes only
You have access to The Loop as you are an employee of Turner & Townsend or CBRE Project Management. The information contained within this site is strictly for internal use only and is intended to keep you up to date on our plan to combine our businesses. Please do not share this site or its contents with anyone outside of these two companies.